MCWD’s transition to in-house billing to launch on March 27

 HUNTSVILLE – Madison County Water Department (MCWD) hosted a media briefing Wednesday to provide details on the upcoming transition to in-house billing, meter reading and customer service.

During the media briefing, Chuck Faulkner, County Engineer, and LaWanda West, Assistant County Engineer, fielded questions and explained how the transition will affect approximately 37,000 households in Madison County.

The changes do not affect residences or businesses in the city of Madison which use Madison Utilities.

Huntsville Utilities has historically provided these services for Madison County under contract, and these services will soon fall under MCWD’s in-house systems and personnel. This transition will begin on March 27, and customers will receive their first bill from MCWD beginning in early April depending on the customers’ billing cycle.

“This transition will allow MCWD to provide more timely resolutions and more efficient customer service,” said Faulkner. “Some customers’ bills may be slightly lower or slightly higher on the first monthly bill, depending on how the billing cycles are affected.”

“But the transition will not change the rate structure,” he said.

Faulkner added that customers should be aware that the existing account information with HU will automatically transfer to MCWD. Customers will notice a new water account number and bill due date on the bill they receive from Madison County.

Impacted Madison County households were mailed notices about the change last October. MCWD will continue to provide updates via email, County website and social media pages.

For additional information about the Madison County Water Department’s transition to in-house billing, please visit www.madisoncountywater.org. For additional updates, follow the Madison County Water Department page on Facebook, or visit www.facebook.com/35811water.