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The Madison Record

Chick-fil-A Madison hit with labor shortage, forced to scale back

MADISON – Several weeks after re-opening at the new location within Clift Farm, Chick fil-A Madison, 7885 Hwy 72W, is having to scale back, but not for lack of business. The popular fast-food restaurant is experiencing an employee shortage.
“We are doing everything we can to hire more team members. We are seeing far less job applicants or people not showing up for their interviews,” said the restaurant’s operator Norman Dull.  “The restaurant industry has suffered from a hiring perspective during the pandemic, and unfortunately Chick-fil-A is not immune to this labor shortage.”
Dull made an urgent appeal online for anyone wanting a “fast-paced” job with Sundays off in hopes of adequately staffing the location. In the meantime, Dull said the restaurant will have to cut back on services.
“We are having to temporarily close our dining room, turn off our mobile curbside ordering option, as well as our mobile carryout option,” Dull said in a Facebook post Saturday night. “This was done to help reduce the stress on the team members we currently have but also to be able to still provide you with the Chick-fil-A experience you expect, just through a limited venue.”
Dull added, “We have some of the best team members in the world. They work hard every day, but they are tired and overextended. We have grown tremendously, but we need to add to our roster.”
The location’s drive thru and mobile drive-thru ordering option will remain open.
We want to thank this community for the overwhelming support you have shown us over the past several months as we have transitioned into our new location,” Dull said. “We wouldn’t be here if not for you. We want nothing more than to get back to normal as soon as possible.”
If you are interested in working for Chick fil-A, apply by going to Indeed.com and searching Chick-fil-A Madison. They also have open interviews every Tuesday from 9-11 a.m. and 2-4 p.m.

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